Prior to starting our working partnership, our client had always ordered timber in large amounts, every 3 months or so. This created significant cash flow problems.
Our client never used to paint their staircases — it was a job for the decorators. But they found that large house builders had started requiring pre-primed staircases.
When we began working with a customer who was cutting newels from random lengths of material. A lot of waste was generated, but they’d always done it that way and weren’t especially worried about it.
Shortly after a young family moved into their new home, they noticed a few yellow spots coming through the pristine white paint on the staircase.